Cherwell Reimplementation Project Update
The purposes of this project are foremost to enable UNM IT to deliver significantly enhanced and expanded employee experiences through the Cherwell Service Management (CSM) 10.0 platform. This platform takes advantage of the latest functionality, technology and usability conventions to simplify service delivery and allow all of IT (including ITOs) to standardize on one platform with common operational processes.
CSM 10 has streamlined the ability for service providers to gather data, analytics and key performance indicators. This will improve UNM IT's workload visibility and resource management to assist Governance Teams in making strategic IT decisions. CSM 10 also delivers project and portfolio management (PPM) capabilities designed to ensure UNM IT is working on the most impactful and priority projects.
Approach Moving Forward (Tentative Timeline)
|Core ITSM||PPM (Project and Portfolio Management)|